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TIP 2: The available categories for comparison depend on your settings in “Settings” > ”Competitors”. About this topic, you find an article here→ link to competitors setting. If you have several room types collected into one category (e.g. Standard), the chart will always display the cheapest room type available in the category. |
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If you want to set general rules on the rates you want to shop (e.g. standard occupancy always per 2 persons) you can manage them in the specific section: Settings - Competitors. Here ->Link to settings competitors you will find the article with the instructions on how to do that.
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By using the two filters in the time line (red arrow), the graph can be shown in more detail for the filtered period. So, for every period you can go into more details.
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Reputation
Guest perception: The good's the bad's
To analyse your guests feedback, Rateboard is getting data from the platform TrustYou. TrustYou is analysing a huge variety of feedback platforms and OTAs (online travel agencies), to summarize your hotels' feedbacks.
With this tool, you get the summary of the most important platforms with your average score and a link to the platform. This makes it easy to check for feedback by platform and to check how the feedback average varies between the platforms.
The Meta Review summarizes all reviews and gives an average score for all feedbacks, different languages, or by number of people travelling. You can even read what your business guests are writing. With this tool, it is easy to get an overview on what is rated best in the hotel, and what your guests do give a lower score for. So, you can always see where there is room for improvement and what is it your guests like in the hotel.
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