See how your guests are rating your hotel experience. TrustYou gives you an overview of your score on every travel platforms and also a detailed view with the actual comments you received.
...
What you will find here
| Table of Contents |
|---|
...
Not what you were looking for? Search more topics
| Live Search | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
...
Reputation summary
To analyze your guests' feedback, Rateboard gets data from the platform TrustYou. TrustYou analyzes a huge variety of feedback platforms and OTAs (online travel agencies), to summarize your hotels' feedbacks.
With this tool, you get the summary of the most important platforms with your average score and a link to the platform. This makes it easy to check for feedback by platform and to check how the feedback average varies between the platforms.
...
Meta Review
The Meta Review summarizes all reviews and gives an average score for all feedbacks, different languages, or by number of people travelling. You can even read what your business guests are writing.
With this tool, it is easy to get an overview of what is rated best in the hotel, and what your guests do give a lower score for. So, you can always see where there is room for improvement and what it is your guests like in the hotel.
...
The reputation page gives you a comprehensive overview of your current and historical reputation across all common rating platforms.
All data presented on the reputation page is powered and provided by TrustYou. TrustYou searches, analyzes and distills hundreds of millions of opinions from verified web sources (like Booking and Google reviews). The information is summarized by us, in a way it's easier for you to understand how your hotel is being evaluated, how this is distributed between different categories of guests and highlights on how you can improve tho hotel guest's experience.
...
Relevant now
It shows how your hotel performed within the past 6 months.
Last 6 months: average score (0 to 5) in the past 6 months.
Review count: amount of feedback per month in the past 6 months.
Overall score
Average all time score of your hotel, based on guests' category. The categories will depend on how the guests were categorized in the reviews.
Distribution
How your all-time guests are distributed by the categories: score, type and language.
Summary
The perception your guests have of your hotels in a short phrase.
Highlights
Most relevant topics about your hotel based on your guests reviews, you can see the highlights by topics.
Score per category
Average score and useful information about the most important topics related to your hotel. You can use the guest type and language filter to have more in depth view.
...
Want to help us to improve RateBoard? If you have any suggestions, let us know ↗
...