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[English] Segmentation

The segmentation allows you to categorize reservations based on their segments, that are maintained in the hotel software / PMS and transferred to RateBoard. The segmentation will influence the rate recommendations.

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• Overview

• How the segmentation works

  • Activate the segmentation

  • Map Categorize the PMS segments

Overview

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How the segmentation works

The segmentation allows you to categorize the reservations based on their segments. If activated (on), the defined categorization will influence the segmentation affects the rate recommendations. Segments categorized as "Complimentary" (COMP) or "Group" are not counted as occupied rooms by the algorithm.

Concrete case studies:

1. Your hotel offers three free nights for family members as an employee bonus, which are maintained in the hotel software with the segment "FAM". In the segmentation, you assign this segment to the category "Complimentary" (COMP), in order that these reservations are not counted in the demand.

2. Your hotel works a lot with group bookings or incentives, which are maintained in the hotel software with the segment "BUSINESS GROUP". In the segmentation you assign this segment to the category "Group", in order that these reservations are not counted in the demand.

If such a segment counts for 20% of your current total occupancy of 70% on a given day, RateBoard will continue to calculate the price recommendation with 50% of the current occupancy as part of the algorithm.

Activate the segmentation

By default, the segmentation is deactivated. Once segmentation is offenabled, once it is turned on, you must map the segments into complimentary and group, so the rate recommendation algorithm can work properly according to the categorizationmandatory to select for all segments whether they are "Complimentary" (COMP) or "Group" category, respectively neither of them.

Please only categorize segments as "Free nights" or "Group" if these bookings should really be excluded from the demand.

Map the PMS segments

You can categorize the segments into complimentary and group, by turning the switch Please select yes/no for each segment. for the categories "Complimentary" and "Group" for each of the listed segments. RateBoard will inform you via a system warning if there are (new) segments without assignment.

If the segment was already mapped, you will see the message “Mapped”, if not, it will show “Not mapped yet”.

• Complimentary: bookings with no or low revenue, e.g. family member booking, these rooms reservations will not be included in the demand.

• Group: group bookings, e.g. travel agency, … For the moment, you can define the segment to use it for analysis and reports, but it does not affect rate recommendations.

[Deutsch] Segmentierung

Die Segmentierung ermöglicht es dir, Reservierungen anhand ihrer Segmente zu kategorisieren, die in der Hotelsoftware / PMS gepflegt und an RateBoard übertragen werden. Die Segmentierung hat Einfluss auf die Ratenempfehlungen.

Was du hier findest

• Übersicht

• So funktioniert die Segmentierung

  • Aktiviere die Segmentierung

  • Festlegen der PMS-Segmente

Übersicht

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Wie die Segmentierung funktioniert

Die Segmentierung ermöglicht es dir, die Reservierungen auf der Grundlage ihrer Segmente zu kategorisieren. Ist die Segmentierung aktiviert, beeinflusst die definierte Kategorisierung die Ratenempfehlungen.

Aktivieren der Segmentierung

Standardmäßig ist die Segmentierung deaktiviert. Sobald die Segmentierung eingeschaltet ist, musst du die Segmente in Komplimentär- und Gruppensegmente unterteilen, damit der Ratenempfehlungsalgorithmus entsprechend der Kategorisierung korrekt arbeiten kann.

Zuordnen der PMS-Segmente

Du kannst die Segmente in Komplimentäre und Gruppen kategorisieren, indem du den Schalter ja/nein für jedes Segment umlegst. Wenn das Segment bereits zugeordnet wurde, siehst du die Meldung "Zugeordnet", wenn nicht, wird "Noch nicht zugeordnet" angezeigt.

• Freinächte: Buchungen ohne Einnahmen, z. B. Buchungen von Familienmitgliedern, diese Zimmer werden nicht in die Nachfrage einbezogen.

• Gruppe: Gruppenbuchungen, z.B. Reisebüro, ... Im Moment kannst du das Segment definieren, um es für Analysen und Berichte zu verwenden, aber es hat keinen Einfluss auf die Ratenempfehlung.

[Italiano] Segmentazione

La segmentazione consente di classificare le prenotazioni in base ai loro segmenti, che vengono mantenuti nel software alberghiero / PMS e trasferiti a RateBoard. La segmentazione influisce sulle raccomandazioni tariffarie.

Cosa troverete qui

• Panoramica

• Cosí funziona la segmentazione

  • Attivare la segmentazione

  • Definire i segmenti del PMS

Panoramica

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Come funziona la segmentazione

La segmentazione consente di classificare le prenotazioni in base ai loro segmenti. Quando la segmentazione è abilitata, la categorizzazione definita influenza le raccomandazioni tariffarie.

Attivazione della segmentazione

Per impostazione predefinita, la segmentazione è disattivata. Una volta attivata la segmentazione, è necessario dividere i segmenti in segmenti complementari e di gruppo, in modo che l'algoritmo di raccomandazione tariffaria possa funzionare correttamente in base alla categorizzazione.

Categorizzazione dei segmenti PMS

È possibile suddividere i segmenti in complementari e di gruppo, selezionando l'interruttore sì/no per ogni segmento. Se il segmento è già stato assegnato, verrà visualizzato il messaggio "Assegnato", altrimenti verrà visualizzato "Non ancora assegnato"

• Complementare: prenotazioni senza entrate/faturato, ad esempio prenotazioni da parte di familiari, queste camere non sono incluse nella domanda.

• Gruppo: prenotazioni di gruppo, ad esempio agenzia di viaggi, ... Al momento è possibile definire il segmento per utilizzarlo per analisi e report, ma non ha alcuna influenza sulla raccomandazione del tassoincentives, business groups…, These reservations will not be included in the demand.

System alert

To help you to correctly set up RateBoard and keep your hotel’s information updated, we use system alerts to let you know if there are any open tasks.

You can find this reminder on the header of the page, clicking on the bell symbol. For each reminder, you can take action right away or be reminded later.

If you have any questions, you can still contact our team for support.