Reputation

See how your guests are rating your hotel experience. TrustYou gives you an overview of your score on every travel platforms and also a detailed view with the actual comments you received.

What you will find here

Reputation summary

The reputation page gives you a comprehensive overview of your current and historical reputation across all common rating platforms.

All data presented on the reputation page is powered and provided by TrustYou. TrustYou searches, analyzes and distills hundreds of millions of opinions from verified web sources (like Booking and Google reviews). The information is summarized by us, in a way it's easier for you to understand how your hotel is being evaluated, how this is distributed between different categories of guests and highlights on how you can improve tho hotel guest's experience.

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Relevant now

It shows how your hotel performed within the past 6 months.

• Last 6 months: average score (0 to 5) in the past 6 months.

• Review count: amount of feedback per month in the past 6 months.

Overall score

Average all time score of your hotel, based on guests' category. The categories will depend on how the guests were categorized in the reviews.

Distribution

How your all-time guests are distributed by the categories: score, type and language.

Summary

The perception your guests have of your hotels in a short phrase.

Highlights

Most relevant topics about your hotel based on your guests reviews, you can see the highlights by topics.

Score per category

Average score and useful information about the most important topics related to your hotel. You can use the guest type and language filter to have more in depth view.

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